Returns & Refund Policy

At Bamagate.com, we stand behind the quality of our products. Since 2018, we have maintained a "Customer First" approach. If you are not completely satisfied with your purchase, we are here to help.

1. 7-Day Easy Return / Exchange

If you receive a product that is damaged, defective, or not as described, you have 7 days from the date of delivery to request a return or exchange.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Proof of Purchase: You must provide the order number or invoice.

• Original Condition: The item must be unused, in the same condition that you received it, and in its original packaging.

• Seals Intact: For Makeup and Personal Care items, the safety seals must not be broken due to hygiene reasons.

3. Damages & Issues (Cookware & Electronics)

Please inspect your order upon reception. If the item is defective or damaged (e.g., a dented pot or broken glass lid):

1. Take a photo or video of the damaged item.

2. Send it to our WhatsApp Support [Insert Number] immediately.

3. We will arrange a free replacement or a full refund.

4. Non-Returnable Items

Certain items cannot be returned:

• Items on "Final Flash Sale."

• Personal care products where the seal is broken.

• Items damaged due to improper customer usage.

5. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, the refund will be processed to your original payment method (Credit card, Bank Transfer, Mintpay) within 5–7 working days.

• COD Orders: For Cash on Delivery orders, refunds will be made via Bank Transfer to your provided account details.

6. Shipping Costs for Returns

• If the error is ours (damaged/wrong item): Bamagate covers all return shipping costs.

• If you changed your mind (wrong size/color chosen by customer): The customer is responsible for the return shipping fee.